Support Service Details

The Christmas holidays can be a challenging time. So, to provide support for families during the festive period, and beyond, we have complied list of services that you can reach out to if you need support. There is a list of contact details for services in the following areas: e

  • Social care (adult’s and children’s)

  • Heating / boiler assistance / advice

  • Warm banks

  • Food banks

  • Money/ debt advice

  • Citizens advice service - can give advice of a range of legal and practical issues

  • Mental health

  • Crisis support

  • Domestic abuse - female and male victims

  • Alcohol/ drug support

  • Gambling support / advice

Social Care

Birmingham Children's Trust

Monday to Thursday: 8:45am to 5:15pm Friday: 8:45am to 4:15pm

Telephone: 0121 303 1888

Out of Hours: 0121 675 4806

Adult Social Care0121 303 1234


Online referral form: prod/manage/view/#/form/bccinitialcontactlive?header=1éreset=1

Heating/ Boiler care and advice

British Gas

For advice on energy saving tips and practical heating and boiler guides:

The Heating Hub:

Warm Banks

The Big Issue website contains everything you need to know about warm banks - including where to find one, why they're needed in the cost of living crisis, and what charities are saying about them

This website also provides a map with warm banks that are open in your local area.

Food Banks


How do I get food from a food bank near me? You can ask Citizens Advice to refer you to a food bank. They'll usually make an appointment for you to discuss your situation with an adviser first. The adviser will ask you some questions to check you're eligible for the food bank. If you're eligible, they'll give you a voucher for your nearest food bank.

For more information:

For food banks local to school:

The Trussell Trust Food Bank Quinton Rd W, Quinton, Birmingham B32 2QD Phone: 07732 157619

B30 Foodbank Centre 23a Watford Rd, Cotteridge, Birmingham B30 1JB Phone: 07582 143972

Smethwick Foodbank Holy Trinity Church, Church Hill St, Smethwick B67 7AH Phone: 0121 517 0141

Wolverhampton Foodbank Unit 16, Wulfrun Trading Estate, Stafford Rd, Wolverhampton WV10 Phone: 01902 256523

Money / Debt advice

Step Change

The UK's leading debt charity to get expert debt advice and fee-free debt management to help you tackle your debts.

Martin Lewis - money saving expert

National Debt Line call 0808 808 4000 to receive tailored advice. Monday to Friday 9am - 8pm and Saturday 9:30am - 1pm

They also have a webchat option available on their website. Our Cost of living hub If you are struggling to make ends meet at the moment, you aren't alone. Millions of households are finding it hard to pay for everyday items as prices for essentials like food, gas and electricity have rapidly increased. Use our Cost of living hub to find out if you can payless for your living costs and to learn about any extra help that might be available.

  • Find out how to make the most of your money.

  • Understand how the cost of living can affect how you deal with your debts.

  • Get advice about dealing with high gas and electricity bills.

  • Find out about help from other organisations.

  • Understand what to do if you can't afford your living costs.

Citizen's advice Service

The Citizens Advice service helps people to resolve their problems. As the UK's largest advice provider we are equipped to deal with any issue, from anyone, spanning debt and employment to consumer and housing plus everything in between.

Birmingham Address: Gazette Buildings, 168 Corporation St, Birmingham B4 6TF Phone: 0344 477 1010

Smethwick Address: Unit 6, Tollgate Shopping Centre, High St, Smethwick B67 7RA Hours: 3:30PM - Opens 9AM Thu Phone: 0344 411 1444

Oldbury Address: Municipal Buildings, Oldbury B69 2AB Hours: 3:30PM - Opens 9AM Mon Phone: 0121 552 2356

Dudley and Wolverhampton Address: Stone St, Dudley DY1 INS Hours: Closed - Opens 9:30AM Thu Phone: 0300 330 9044

Bromsgrove and Redditch Address: 50-52 Birmingham Rd, Bromsgrove B61 ODD Phone: 0808 278 7890

Mental Health / Crisis

Your nearest branches are:

Birmingham 13 Bow Street, Birmingham B1 1DW

Solihull Station Approach, Solihull B91 1LE

Walsall Bott Lane, Walsall & District WS1 2TQ

Brierley Hill Beryl House, 8 Albion Street, Brierley Hill DY5 3EE

SHOUTCrisis text line

United Kingdom - Text_SHOUTto 85258

Shout is an affiliate of Crisis Text Line in the UK that provides free, confidential support, 24/7 via text. Shout is available in the UK, including England, Scotland, Wales, and Northern Ireland.

Pause Hubs (drop-in service) through Forward Thinking Birmingham


0300 123 3393

Bereavement support

Cruse Bereavement Support telephone: 0808 808 1677


Domestic abuse

Victim Support

Get in touch anytime for independent, free, and confidential advice:

  • Call Supportline on 08 08 16 89 111

  • Text Relay: use the Relay UK app or contact us in BSL

  • Start a live chat

If You Have Experienced Domestic Abuse We Can Help You With Free And Confidential Support.

Also gives practical advice about how to cover your tracks online to avoid the perpetrator knowing you are attempting to escape/reach out to others.

Women's Aid

If you are in need of information and support, you can email Women's Aid at or contact a local domestic abuse service by using our Domestic Abuse Directory:

If you are in immediate danger please call 999 Refuge For women and children.

Against domestic violence.

telephone: 0808 2000 247

ManKind - 01823 334244

Helping men escape domestic abuse

Alcohol / Drugs support

Alcoholics Anonymous (AA) Telephone : 0800 9177 650 (email helpline)

Help and support for anyone with alcohol problems.

Alcohol Change UK

Information and support options for people worried about how much alcohol they are drinking, in both English and Welsh.

FRANK 0300 123 6600

Confidential advice and information about drugs, their effects and the law.

Narcotics Anonymous 0300 999 1212

Support for anyone who wants to stop using drugs

Gambling Support/ advice

National Gambling Helpline

Freephone 24-7:0808 8020 133


Speak to an Adviser for free: call 0808 8020 133, 24 hours a day, seven days a week. WhatsApp Chat Chat with a Helpline Adviser one-to-one support 24 hours a day via our Whatsapp service on 020 3031 8881. (Mobile Only)