Coronavirus Help & Support

This is a free phone number for families with social workers or family support workers to contact if they cannot get their normal social worker or family support worker.

08081 962288

Mon- Thurs 8.45-5.15

Fri 8.45-4.15

Birmingham City Council’s Outbreak Management Plan

Click here to download & View our:

We now have a dedicated email for any queries regarding COVID-19:

The Department for Education has set up a dedicated helpline for all education related queries, for anyone working in early years through to universities, plus parents.

Telephone number: 0800 046 8687

8am - 6pm Monday to Friday

As staff, students and families work through unprecedented times, here are a number of resources that could potentially help answer questions and reduce anxiety.

Birmingham City Council Help

Some tips and contacts to help parents and children during these difficult times.

Swab Test Social Story

A excellent explanation with symbols.

Swab Test PowerPoint

A suitable social story for older/more able students.

An update from Jackie about social distancing measures that are being put up around school for safety. Looking forward to having our wonderful students back in when possible

Staff Protocol on Site

Staff arriving at school will be screened with a Thermal Imaging Camera before entering the school buildings

Hands to be washed on entering a building and frequently through the day following PHE guidelines which are displayed near the sinks.

PPE is to be collected from reception if required. Staff working with students with complex needs should follow the PPE guidance in the complex needs provision protocol document.

There is a rota to show which staff are working with which students in which location written on the white board each day. Staff should adhere to this rota. Any request to change should be made to the member of the Senior Leadership Team on site and the rota updated with any changes.

Staff should assemble in the dining room to collect their students at 9am

Students will stay on their bus until 9am. They will be screened with a Thermal Imaging Camera by Anita as they get off the bus and before they enter the school buildings. Students will be directed to the dining room where they will sit at tables in their bus route groups.

Students who travel independently or who are brought to school by parents will be screened for temperature and also assemble in the dining room until collected by staff.

Hand sanitation stations are available at entry points to buildings as a back up to hand washing

Social distancing to be maintained at all times and staff and students should follow the one way system signage. Key stage 3 classroom groups are to follow the signage through the dining room, key Stage 4 classroom groups are to follow the signage through Firs corridor

All staff to be vigilant to eliminate congestion in areas such as reception and dining room

Dinner is at 12.30pm each day, social distancing is to be maintained by using all the tables. Staff and students are only to go to collect their meals when a cross marked on the floor by the serving hatch is free to stand on.

There is a member of staff nominated each day to cover breaks. Breaks are to be taken individually to maintain social distance

Students are to be brought by staff to the dining room 5 minutes before the end of the school day and sit at the table allocated to their bus route. Anita and Lisa will call the students in bus route order to go to their bus.

A very useful social story with icons to help some of our students why staff may be wearing PPE around school.

Birmingham Children's Partnership are providing emergency financial support to families who are experiencing hardship due to Covid-19.

Coronavirus Children's Book

A useful children's book that explains a lot of difficult concepts well.

Social Story with Symbols

One of our staff in the Complex Needs building has created a fantastic social story with symbols to help try and explain what is happening around the world at the moment.

With disruption in everyone’s lives due to coronavirus (COVID-19) it’s important that we all pay attention to our mental health and wellbeing and the mental health of children and young people.

Research suggests that the pandemic is going to affect everyone’s mental wellbeing, particularly vulnerable groups such as children (Holmes et al, 20201).

Children and young people may be feel worried or anxious about different things. Beyond the virus itself there is the interruption of the normal school routine, suddenly spending most of their time indoors and no longer regularly seeing family and friends.

They may also experience someone close to them, such as a family member, carer, friend or teacher, becoming seriously ill or passing away. This can cause feelings of sadness, loss and grief.

‘My Health Passport’ is a resource for autistic people who might need hospital treatment.

The passport is designed to help autistic people to communicate their needs to doctors, nurses and other healthcare professionals. It was developed by Baroness Angela Browning – an National Autistic Society Vice President – in collaboration with The National Autistic Society.

It was independently reviewed in 2017 and updated following comments by autistic people and professionals about how they were using it or wanted to use it.

Kooth Support

Kooth is being provided now as a free, safe and anonymous service to support young people’s emotional and mental health in Birmingham. Because young people have suddenly had exams cancelled, transition arrangements thrown up in the air and are dealing with the impact of COVID-19 on their loved ones this is important. The new service was successfully launched yesterday for young people from year 6, aged 11 up to 25. The full offer, including online self-referral can be accessed at

Kooth is linked into the wider mental health support from Forward Thinking Birmingham and offers:

  • Online mental health counselling and chat services from midday to 10pm during the week, and 6pm to 10pm at weekends

  • Peer to peer support through moderated discussion forums

  • Self-care tools and resources to build resilience

  • Early response to and identification of emotional wellbeing and mental health problems

  • And there are no waiting lists, referrals or thresholds to access the service


Coronavirus: Government clarifies guidance on exercise (9 April 2020)

Follow this link for important information regarding autism and exercise.

Corona Help Lines

Please find attached a range of parent help lines that families might find useful.

Some excellent advice.

This is an unusual time where we may be experiencing having to spend lots of time cooped up together. However the key word there is you are together because in this moment, you ARE together and WELL.

Wanting tips on supporting your child's wellbeing? Looking for practical advice? Or scouting for activity ideas for some lockdown entertainment?

A very useful communication tool to help some of our students understand current events.


SENDIASS is a frontline statutory service that is here to advise on all aspects of Education, Health & Social Care needs relating to special educational needs & disability. Currently provided support for COVID-19.

Support From Birmingham Educational Psychology Service

Please find attached a flyer for the support line being run by the Birmingham Educational Psychology Service, for all parents and carer’s across the city, offering them telephone consultations with psychologists during the school shut down period. This service is self-referral by parents and is available for any issue they wish to raise around their children and family situation at this time.

Special School Nursing Service

Some important information regarding access to the special schools nursing service:

A social story to help reduce anxieties around COVID-19

Guidance and helpline for parents’, young people and staff.

Easy Read guide to Coronavirus.

Guide to helping parents answer questions from their children and to support family wellbeing.

Talking to your child about Coronavirus and 10 tips from their Parents Helpline to support family wellbeing.

Guidance for carers.

An interactive resource designed to support and reassure children aged 7 and under, designed to help children explain and draw the emotions that they might be experiencing during the pandemic.

Information pack for parents.

Have produced an easy read version of their Advice on the coronavirus for places of education. You can download it here.